For the items purchased through this website, you have a legal right of withdrawal. Here you can find more detailed information.

1. Revocation Instruction

You have the right to revoke this contract within 14 days without giving any reasons.

The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have/has taken possession of the goods or, in the case of a contract for multiple goods ordered in one order and delivered separately, the last goods. 

To exercise your right of revocation, you must inform us (Playbrush GmbH, Obere Donaustraße 71/9-12, 1020 Vienna, Austria, email: support@playbrush.com) of your decision to revoke this contract by means of an unequivocal declaration (e.g., a letter sent by post or an email). 

You may use our sample revocation form, but it is not mandatory. If you make use of this option, we will immediately confirm receipt of such revocation (e.g., by email).

To comply with the revocation period, it is sufficient that you send the notice of revocation before the expiry of the revocation period. 

Unless the parties have agreed otherwise, the right of revocation does not apply to contracts for the supply of sealed goods that are not suitable for return for reasons of health or hygiene if their sealing has been removed after delivery.

2. Consequences of the revocation

If you revoke this contract, we shall reimburse you for all payments received from you, including delivery costs (except for the additional costs arising from your choosing a different method of delivery than the cheapest standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we received the notification of your revocation of this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your revocation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods. 

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample revocation

Download: Sample revocation

If you have any questions, please feel free to contact us at any time here.